Why is understanding Costco's product line important for supervisors?

Understanding Costco's product line is crucial for supervisors because it enables them to provide accurate information and assist customers effectively. When supervisors are well-versed in the variety of products offered, they can answer customer inquiries, recommend suitable items, and guide them through the store with confidence. This knowledge directly enhances customer service, ensuring that shoppers have a positive experience and can find what they need quickly.

In contrast, promoting personal favorites, minimizing training for new employees, or facilitating store promotions may not directly contribute to the day-to-day operations or customer interactions. While these aspects may have their importance, the primary focus for a supervisor should be on delivering exceptional service through informed product knowledge. This ability to assist both customers and staff leads to a better shopping environment and fosters customer loyalty, essential elements for success within Costco's business model.