When should labels be scanned during a refund audit?

Scanning labels after verifying the items is essential because this step ensures that the information recorded corresponds accurately to the physical products being returned. Verification includes checking the condition and the details of the item, such as the SKU and description, to confirm it matches the records in the system. This procedure helps to prevent errors and discrepancies that could arise if labels are scanned before the items are physically checked or compared against the transaction data.

By scanning after verification, the audit process maintains integrity and accuracy, ensuring that only legitimate return items are processed, thus safeguarding against potential fraud. It also helps ensure that any discrepancies are resolved on-site rather than being identified later in the process, which could complicate resolution and accountability.

The other approaches, such as scanning labels too early in the process or waiting until the audit is completed, could lead to inaccuracies or missed errors, making it critical to follow the sequence that emphasizes verification first.