What is the primary purpose of employee training in the front end?

The primary purpose of employee training in the front end is to ensure consistent performance standards. This focus on consistency is crucial in maintaining the quality of service and operations within a retail environment like Costco. By providing systematic training, employees learn the specific procedures, policies, and expectations that are essential for effective customer interaction, efficient transaction processing, and adherence to corporate standards. This consistency not only enhances the overall customer experience but also helps in managing the workflow effectively, reducing errors, and ensuring that all employees uphold the same level of service and operational efficiency. Consistent performance leads to a more reliable shopping experience for customers, which is a key factor in retaining loyalty and satisfaction.