If a member uses a shop card that doesn’t cover the total cost, what action should be taken?

In a situation where a member uses a shop card that does not cover the total cost of their purchase, the appropriate action is to void the shop card and return funds. This process is important because it ensures that the member is not left with a partial payment that is unmanageable. By voiding the shop card, the point of sale system can clear the transaction effectively, preventing confusion for both the member and the employees.

Returning funds is a way to ensure the member has their money back, allowing them to choose a different payment method to complete their purchase. This approach also helps maintain customer satisfaction, as it resolves any issues in a straightforward and efficient manner.

While other options may seem like they could provide a resolution, they might lead to complications or dissatisfaction for the member. For example, simply returning the remaining balance in cash could be against store policy, while recording a member's details for future reference is not a solution that addresses the immediate transaction issue.