How often should refund audits be performed throughout the day?

Performing refund audits at least once every 2-3 hours is essential for maintaining accuracy and preventing potential fraud or errors in transactions. This frequency allows supervisors to monitor refund activity in a timely manner, ensuring that any discrepancies can be identified and addressed quickly.

Conducting audits too infrequently, such as only at the beginning and end of the day, may lead to missed opportunities for catching issues during peak operating hours. Similarly, limiting audits to only once per shift could result in significant gaps in oversight, especially in a busy environment like Costco where many transactions occur throughout the day.

By auditing refunds every 2-3 hours, a balance is struck that provides enough oversight to safeguard against mistakes while also being manageable for supervisors to implement within their workflow. This approach is aligned with maintaining high operational standards and ensuring customer satisfaction through accurate and fair refund processes.