How does Costco prioritize customer service?

Costco prioritizes customer service primarily by training employees to provide a positive shopping experience. This emphasis on employee training is essential for creating a welcoming and efficient environment for members. Well-trained employees are equipped to handle a variety of customer interactions, from answering questions and providing product recommendations to resolving issues and ensuring customer satisfaction. This focus on personal interactions helps foster loyalty and builds a community feel, encouraging customers to return.

While discounts on bulk purchases and product variety do enhance the shopping experience, the foundation lies in how employees engage with customers daily. Automated checkout systems can enhance efficiency, but they cannot replace the personalized service that comes from skilled staff. Therefore, the commitment to employee training directly correlates with a high level of customer service, making it a cornerstone of Costco's operational philosophy.